When the COVID-19 pandemic struck and customers began to demand help from insurance providers, Go Insurance knew they needed to meet those needs by providing consultation on top of service through convenient communication. In order to achieve this, they required a new, robust phone system that could handle lengthier phone calls and seamlessly integrate with their broker management system. Go Insurance selected GoTo Connect for their phone system solution due to its ability to integrate with blueButler and the additional, powerful Contact Center tool. Go Insurance has reaped the countless benefits of the solution, including an increase in employee efficiency and they have also been able to raise their level of customer service.