Slack
Integrate your GoTo Connect phone system with Slack. Manage voicemail, click to call, log in and out of call queues, see which agents are servicing specific queues, and create queue groups for bulk actions.
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Overview
GoTo Connect offers an easy to use Slack integration letting users access the most commonly used voice features directly from their Slack application.
The Slack bot requires a current paid GoTo Connect account.
Voicemails
Get notified of new voicemails in Slack, listen or delete them or call them back.
SMS Text Messaging
(Available in North America Only)
Use the SMS command to bring up the window prompting for any missing information.
Or, provide all the information in the SMS command line and avoid the prompt.
Get a confirmation message in Slack for every SMS text sent.
Receive SMS notifications in Slack:
Call Queues
GoTo Connect’s Slack integration makes it easy for customer-facing teams to never miss a call.
- Log in and out of call queues within Slack. See which agents are servicing a specific queue.
- The ‘take a break’ feature automatically logs users out of all queues and back in once they return.
- Multiple queues can be added to a group and bulk actions performed on it.
Overview
How To Install